Shipping & Returns

SHIPPING AND RETURNS

Shipping

Our standard method of shipping is broken down as follows:

Retail Items:

Item cost  $0.01 – $29.99              Insured Shipping & Handling $4.95

Item cost  $30.00 – $99.99            Insured Shipping & Handling $9.95

Item cost  $100.00 and up             Free Shipping

 

Giveaway Items:

Buy 1 Giveaway Item                     Insured Shipping & Handling $10.97

Buy 2 Giveaway Items or more      Insured Shipping & Handling $9.95 x # of Free items

 

After your order has been successfully placed, please allow 3-5 business days for us to process your order before it ships - we will notify you via email as soon as your order is on its way to you!

 

Holiday Shipping

With the holidays just around the corner we want to ensure that your accessories are delivered to you in time to enjoy them and to give them to your loved ones.  To ensure your order is delivered before Christmas, we suggest placing your order before Wednesday December 14th, 12pm EST.  If you will be placing your order after this date, please contact one of our helpful customer service representatives to discuss shipping options so we can ensure your order is delivered by Christmas!

Returns and Exchanges

If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a full refund (returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So, if for whatever reason you're not happy with your purchase, just go through our easy return process to print out a free return label - your shipping costs are prepaid.

Full refunds and exchanges are given as long as the request is communicated in under 30 days of you receiving your order.

 

Easy Return and Exchange Process:

1. Email customer care at support@shopbitly.com, or call our support team. Our team is available to talk to you 8am-8pm EST, 7 days a week! If you would like a refund, request a free return label that will be emailed to the email address you have provided in your order (if you would like to use an alternative email address, make sure to include it in your initial request). If you would like to make an exchange, request an exchange package with a free return shipping label, and state which item you are wanting in exchange in your initial request.
2. Once you receive your return label, print it out and attach it to the envelope your accessories came in. Drop the return off at your local post office and monitor your tracking number as your return makes its way back to us.
3. When we receive your return, it will be processed in 3-7 business days. Once it is processed, your full refund will be given (minus any shipping costs that were paid). Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the accessory(ies) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.

If you have any questions regarding our Shipping and Returns Policy, please contact us at support@shopbitly.com, or call us at 1-(800)-991-8030. We're available to talk to you 8am-8pm EST, 7 days a week!